Get in Touch With Us

Use this page to contact the Sites Not On Gamstop editorial team about anything on greatgametravel.com: a factual error, an out-of-date bonus term, a suggestion for a guide, or a question about how we research casinos. Below you will find what we can help with, what we cannot, and where to go for problems that belong with a casino or a regulator.

How to reach the editorial team

Use the contact route provided in the site header or footer to send us a message. We do not publish a phone line or live chat, and we have no other channel for enquiries. Please be wary of anyone claiming to write on our behalf from another address or social account.

To help us reply properly, include:

• the page address or title you are writing about;
• the exact statement, figure or term you think is wrong or unclear;
• where you saw the correct information, such as the casino's own terms page, and the date you checked it;
• your preferred way of being answered, if you want a reply.

Never send passwords, full card numbers, identity documents or bank details. We will never ask for them.

What we can help with

• Corrections. Bonus terms, wagering requirements, payment options and withdrawal rules change often. If a detail on our pages no longer matches the casino's published terms, tell us and we will review it. Our facts were last checked on 29 September 2026, and time-sensitive findings can date quickly.
• Questions about our reviews. If you want to know why a casino appears on a list, or what a term such as a wagering requirement or a cashout cap means in practice, ask. Our guide to trusted non GamStop casinos in the UK explains how we approach the wider topic.
• Suggestions. Tell us which topics you would like covered, whether payments, verification checks, slots, live dealer games or sports betting.
• Business and editorial enquiries. Introduce your organisation and what you have in mind. Commercial contact does not influence rankings.

What we cannot do

We are an independent comparison site, not a casino. That limits what we can do for you:

• We cannot access, unlock or verify your account with any casino, including Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo or Daytonaspin.
• We cannot release a delayed withdrawal, reverse a bonus decision or act as a go-between in a dispute.
• We cannot guarantee any outcome from a complaint, and we do not give legal or financial advice.
• We cannot remove you from GAMSTOP or shorten an exclusion period. Those are handled through GAMSTOP itself.

Problem with a casino? Where to go instead

If you have a dispute about a payout, bonus or closed account, work through these steps in order:

1. Contact the casino's customer support in writing, so you have a record. Keep screenshots of the bonus terms as they appeared, transaction references and any chat transcripts.
2. Read the casino's complaints procedure and follow its escalation steps. Note any deadlines it sets.
3. If it is unresolved, check which licence the casino says it holds and whether it names an alternative dispute resolution body. Sites licensed overseas generally sit outside the UK Gambling Commission's protections and its complaints route, so your options may be more limited than with a UK-licensed operator.
4. Identity checks are a frequent cause of delayed withdrawals. Ask exactly which documents are needed and whether source-of-funds evidence is required, then reply promptly.

Be realistic: some casinos advertise light verification, but they can still ask for identity or source-of-funds documents before paying out, especially on larger withdrawals. Read the terms before you deposit.

If gambling is causing you harm

If you feel your gambling is out of control, please seek support before anything else. In Great Britain, GAMSTOP is the free national self-exclusion service covering online operators licensed by the UK Gambling Commission. GamCare runs the National Gambling Helpline on 0808 8020 133 and offers online chat and support. Please check their sites for current opening details.

Casinos not on GAMSTOP are not covered by that scheme, so registering will not block them. Deposit and loss limits, the casino's own self-exclusion tools and gambling blocking software can help, but if you have chosen to exclude yourself, using sites outside the scheme works against that decision. You must be 18 or over to gamble. Gambling is not a way to make income or solve money worries.

How we handle your message

A member of the team reads each message. We do not promise a fixed reply time, and busy periods can mean a wait. We use your details only to answer you. Where we find an error, we correct the page and update the checked date.

Some links on this site may earn us a commission if you choose to sign up with a casino. That never buys ranking position, and it does not stop us reporting a drawback.

Before you write

Your question may already be answered in our guides. Start with the trusted non GamStop casinos overview, which covers licensing, bonuses, payments and withdrawals. If the answer is not there, we would like to hear from you.